err..... "Oops?"!

So, there I am, on the phone to someone in a well-known bus company's depot, looking to recover some lost property for a mate. I get the stock answers of "Hello, (Company Name), how can I help" and so on; this is roughly how the rest of it went...

"Yeah, I'm looking for a mobile phone that belongs to a mate of mine, it's an LG (details deleted), black in colour with a kind of dragon motif on the back below the camera, lost on a route (withheld for the privacy of my mate) bus last night, around 10 pm or so. Can you tell me if anything like that was logged in as lost property last night when the bus came back in the depot?"

"Sorry, sir, I can't check the register right now; can you call back later?"

"Not really, I'm at work"

"Well, I can call you back if you like?"

"Yeah, that'd be great, thanks; the number's (censored)"

"Oh, you work for (he actually knew the phone number of the bus company I work for)?"

"Yeah, I'm in Customer Services at the moment"

"OK, well, tell the truth, we've had a bit of a cock up. Some twit sent our lost property register along with the last batch of stuff we sent to London Buses Lost Property last week by mistake, and we're still waiting for it to be returned!"

Cue me falling off my chair laughing my backside off!