Saturday, 19 April 2008

An interesting week...

Well, it's been interesting, and a little surprising, coming back from three months of 'being on the sick' to being a full-time wage slave again!

I've been seconded from my normal job of driving a bus to the Customer Services section of the firm at head office; revealing is not quite the right word for the job; it's mostly computer-based, handling complaints sent in to London Buses Limited, which are then re-directed down to us, the Bus operating Company. We then investigate, and report back to LBL, who pass on our comments (we have to be polite in our replies to LBL!) back to the customer, in most cases.

Then there's the internal aspect - folks from all over the company come to us in the first instance for information, phone numbers, and much more besides. To say that we're the central clearing house of information and complaints wouldn't be stretching things by much - and strangely, I'm finding it oddly satisfying; I'm able to get my head down and plough through the work (while learning the oddities of the computer system we have to use, of course); granted the phone will always ring just as I'm getting my head around another problem, but hell, that's life!

Interestingly, the company posted an internal vacancy advert about the same time as I arrived on secondment. Let's hope my having one foot under the table, on secondment, helps my chances of getting this job full time - it pays around five grand more than I'm getting as a driver as well!

Oh yeah - the best bit about the post?

The coffee's free!

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